01
Sentiment Harvesting
Module 1 & 3
Continuously monitors support ticket queues, call logs, app review feeds, and social interactions.
Use Case 03 · Retail & FMCG
Real-Time Brand Friction Reduction & Retention
Recover the customer before they complain — not two days after they have already left.
Customer need & pain point
The problem this replaces.
- Negative service touchpoints, app crashes, and delayed deliveries lead to immediate social churn.
- CSAT tools identify dissatisfied customers days later — after they have already switched to a competitor.
Step-by-step execution
How the engine executes it.
02
Friction Scoring
Module 3
Isolates high-risk operational bottlenecks such as failed POS payment transactions or late courier dispatches.
03
Agentic Trigger
Module 4
The Retention Agent autonomously dispatches compensatory micro-perks — instant wallet credit, waived delivery fee, priority queue routing — before the customer submits a formal complaint.
Quantifiable ROI & impact
What changes commercially.
- 41% Recovery rate of "at-risk" churned customers within 1 hour of friction event.
- 60% Reduction in human customer support agent ticket escalations.
- +18 Points Net Promoter Score (NPS) uplift over a 90-day rollout.
The “aha” moment
“Instead of sending an apology email two days later, Traffelo AI detected an app checkout failure and issued a 10% credit within 60 seconds. The customer went from complaining on social media to posting about our customer service.”